Return Policy – Buddy Ventures International Ltd – Buddy Ventures USA

Return Policy

On the rare occasion that the Buddyrider pet seat does not fit your bicycle, or you need to return any other item, simply return it within 60 days (after delivery of order) for a refund. The returned product must be undamaged.  Take extra care when packing the return by wrapping the receiver and the support arm (metal parts) in bubble wrap or another material to prevent them from moving around and damaging the plastic parts while in transit.

Please Note: All items must be returned undamaged for a full refund. If products are returned damaged we will assess the condition and refund accordingly. Please send an email to info@buddyrider.com and state the reason for the return and make sure to include the return tracking number.

Please send returns prepaid via a traceable and insurable method to:

United States Orders:
Buddy Ventures International Ltd.

C/O Scott Daughtry
11301 Bastogne Loop
Austin, Texas, USA
78739

Do not send orders received in the US to the Canadian Address as they incur duty/custom charges.

International Orders (outside the USA) with order numbers starting with US:
Buddy Ventures International Ltd

C/O Evolution Fulfillment
#221-6901 72nd Street
Delta, BC, Canada
V4G 0A2

For orders starting with EU, please go to https://buddyrider.eu/pages/return-policy for the return address.

For orders starting with AUS, please go to https://buddyriderofficial.com.au/pages/return-policy for the return address.

Please Note: All items must be returned undamaged for a full refund. If products are returned damaged we will access the condition and refund accordingly. Please send an email to info@buddyrider.com and state the reason for the return and make sure to include the return tracking number.

The customer must pay all shipping charges and email info@buddyrider.com a tracking number.

Guarantee

We strive to ensure that our product is of highest quality, but just in case there is a problem, we offer to the original purchaser a free 2-year limited manufacturers guarantee against defects in material and workmanship. To make a warranty claim, send the following information to us at info@buddyrider.com so we can reference your original purchase record.

  • Name
  • Address
  • Email
  • Telephone #
  • Purchase date
  • Description of what the problem or defect is.
  • If possible, provide a picture.

PLEASE NOTE: We do not provide warranty against damage due to modifications or misuse.

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